Privacy Policy

At Koshatakin Exim ("we," "our," or "us"), we value the trust you place in us when you choose to shop our premium handcrafted leather bags. We are committed to protecting your personal data and ensuring your privacy is safeguarded.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (https://banshi28.github.io/Koshatakin-Exim/bags-store/index.html) and purchase our products.

1. Information We Collect

To provide you with the best shopping experience, we collect information in the following ways:

A. Information You Provide to Us

• Account & Order Details: When you create an account, place an order, or process a return, we collect your name, email address, phone number, shipping address, and billing address.
• Communications: Information you provide when contacting our customer support regarding your order, our 5-Year Craft Guarantee, or general inquiries.
• Marketing Data: If you subscribe to our newsletter (e.g., to receive the 10% off your first order), we collect your email address and communication preferences.

B. Payment Information

All transactions are processed through secure, RBI-compliant third-party payment gateways (e.g., Razorpay, PayU). Koshatakin Exim does not collect, store, or process your complete credit/debit card numbers, UPI PINs, or net banking passwords.

C. Automated Information

• Device & Usage Data: When you browse our store, we automatically receive your computer’s internet protocol (IP) address, browser type, operating system, and information about how you navigate our site.
• Cookies: We use cookies to keep track of your cart contents, remember your login details, and analyze website traffic.

2. How We Use Your Information

We use the collected information strictly for business purposes, including:

• Fulfillment: Processing your transactions, managing shipping pan-India, and sending order updates.
• Customer Support: Resolving issues, processing 30-day hassle-free returns, and managing lifetime repair requests.
• Personalization: Tailoring our website content, product recommendations, and offers to your preferences.
• Marketing: Sending you updates about new collections, exclusive sales, and brand stories (only if you have opted in). You can unsubscribe at any time.
• Security & Fraud Prevention: Detecting and preventing fraudulent transactions to protect both you and our business.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We only share your data in the following limited circumstances:

• Service Providers: We share necessary details with trusted partners who assist us in operating our business, such as courier partners (e.g., BlueDart, Delhivery) for shipping your bags, and IT providers hosting our website.
• Legal Compliance: We may disclose your information if required to do so by Indian law, valid legal processes, or government requests, or if you violate our Terms & Conditions.

4. Cookies and Tracking Technologies

Cookies are small files transferred to your device's hard drive. We use them to:

• Remember items in your shopping cart and favourites.
• Understand your preferences for future visits.
• Compile aggregate data about site traffic so we can offer a better browsing experience.

Note: You can choose to have your computer warn you each time a cookie is being sent, or you can turn off all cookies via your browser settings. However, disabling cookies may affect the functionality of our checkout process.

5. Data Security

We implement robust, industry-standard security measures to protect your personal information. Your data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.

6. Your Data Rights

Under applicable Indian data protection laws, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we update or correct inaccurate details.
• Erasure: Request the deletion of your account and personal data, subject to legal and accounting retention requirements.
• Withdraw Consent: Opt-out of marketing emails by clicking the "unsubscribe" link at the bottom of our emails.

7. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, such as fulfilling our 5-Year Craft Guarantee, maintaining accurate financial records for tax purposes, and complying with our legal obligations.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or relevant laws. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy whenever you visit our store.

9. Grievance Officer

In accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, the contact details of our Grievance Officer are provided below. If you have any concerns regarding the processing of your data, please contact: